Support and Navigation

Sometimes the unknown can be the biggest fear for people when they receive a cancer diagnosis. Navigating the health care system while facing a life-threatening illness can be a major challenge. That is why the Cancer LifeNet program was developed. The goal of the program is to provide patients and their families the support they need so that they can "fight the disease" instead of wasting energy "fighting the system."

Cancer LifeNet is a free support system for those living in Harford and Cecil counties with a cancer diagnosis. It helps individuals cope with the physical, financial, psychological and emotional aspects of cancer.

Learn more about the support services we can connect you with:

Financial Counseling

Our financial counseling services assist you and your family with understanding out-of-pocket medical expenses, and helps direct you to options and programs that might be of assistance in managing these costs.

Services may include:

  • Estimates for future treatments, co-pays, and deductibles based on diagnosis and chosen treatment 
  • Assistance with questions about billing policies, billing statements, and personal balance owed
  • Help with understanding insurance benefits and obligations
  • Assistance with completing important paperwork for patient assistance programs
  • Coordination with the billing office in resolving claims issues
  • Support for patients who are underinsured or have no insurance to find assistive resources

Integrative Therapies

Integrative therapies are a combination of medical treatments for cancer and complementary therapies to cope with the symptoms and side effects. Click here to learn more.

Nurse Navigators

Our nurse navigators are experienced registered nurses who are certified in oncology care. Since they understand the disease process, physician network and health insurance arena, they can talk to you about why specific treatments may be helpful so you can make educated decisions that are right for you.

As the name implies, the navigator helps you navigate the health care system, access appropriate resources as your needs change and avoid or work around any obstacles. Your nurse navigator stays with you throughout your various treatments, working with all of the physicians involved, in your care.

You can look to your nurse navigator for support and answers on:

  • Symptom management
  • Community resource referrals
  • Complementary medicine
  • Health promotion for cancer survivors
  • Changing health care needs as you transfer from surgeon to medical oncologist to radiation therapist
  • End of life care

Social Workers

Experienced in counseling cancer patients and their families, our oncology social workers work side-by-side with you and your loved ones to help you cope with each phase of treatment.

To them, you are the hero for battling the physical demands of cancer while trying to combat the disease's emotional toll on your family. It is here where our social workers are most beneficial. Through individual and group counseling programs, they can help you and your loved ones find the inner strength to cope with the psychological impact of cancer.

In addition to helping you ease through the transition from cancer patient to cancer survivor, our social workers help you understand the maze of insurance issues, social security benefits, prescription coverage, and available financial assistance programs.

Support Groups

All of our support groups are led by experienced health care professionals who strive to create a nurturing and safe environment. Whether newly diagnosed, in treatment, remission, or having a recurrence, patients are invited to share common experiences and receive education, information, and support. Click here to learn more.

Patient Family Advisory Committee

Undergoing treatment for cancer can be challenging. At the Kaufman Cancer Center, our Patient and Family Advisory Committee (PFAC) is a group of individuals who work to ensure our patients and their families have the highest quality care experience and that the support and services we offer are delivered consistently and compassionately. The Council serves as a communication bridge and provides a safe forum for patients and families to provide feedback on the care they are receiving.

Consisting of a diverse group of cancer patients, their loved ones, as well as those in leadership roles within the cancer center, the PFAC aspires to nurture the relationships between patients and their care team. By creating an open and transparent atmosphere patients can be assured that their questions are important to the Council as well as Kaufman Cancer Center team members. The PFAC also participates in the development of new programs and services as members of the planning team. From diagnosis through treatment and into survivorship, the PFAC helps ensure our patients are never alone and feel confident that their needs and priorities are being met. We believe this kind of partnership benefits our patients and helps safeguard the health and well-being of everyone that we serve.

You can contact our Patient and Family Advisory Committee by calling 443-643-3352.

Image Recovery Center®

Image Recovery Center® is dedicated to providing all cancer survivors the education, resources, planning and compassion needed to help regain confidence in their appearance and allow them to focus on healing. Click here to learn more.