Guest Services

Guest Services
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Accommodations for relatives and visitors from out of town are available at nearby motels. 

Contact Guest Services for a list of nearby motels and restaurants by calling:

UM  Upper Chesapeake Medical Center (UM UCMC) 443-643-2400
UM Harford Memorial Hospital (UM HMH) 443-843-5618

To ensure effective communication for those who are deaf or hard of hearing, we provide auxiliary aids and services free of charge, such as qualified interpreters, TTYs, written materials and closed captioning. Please ask your nurse or other hospital personnel for assistance.

An important piece of our Culture of Excellence is the Guest Services department. The primary role of the department is to provide patient advocacy by assisting you with your rights and assuring that you receive healing and compassionate care. The Guest Services office is staffed Monday through Friday between the hours of 8:30 a.m. and 5:00 p.m. The director of Guest Services and any representatives are available via pager during off-hours.

The department receives, investigates and responds to all patient and/or family concerns regarding dissatisfaction with any customer service aspect of their hospital experience. The department also works closely with the Risk Management department on any clinical concerns which patients or family members may express.

Guest Services also assists you with initiating advance directives or what some refer to as a living will. Booklets, which include forms for appointment of a healthcare agent, healthcare instructions, as well as organ donation and receipt, are available from the department.

The director of Guest Services, upon request of a patient and/or family, a physician, or a team member has the ability to convene the Ethics Committee to address an expressed concern. For more information, please contact the department using the numbers above.

This page was last updated: August 18, 2014

         
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