Patients & Visitors

Interpretation Services

To accommodate patients and their family members who have visual, speech and/or hearing impairments, and/or whose English is limited, help is available at no cost.

Maryland's Health Matters

Maryland’s Health Matters is a quarterly publication that features health stories on local individuals in our community and provides information on our partnership with University of Maryland Medical System and other system hospitals, newsworthy health updates, community events, and more. 

Tobacco Free Policy

We are committed to providing a tobacco-free environment to support health and healing for our patients, family members, visitors, team members, physicians, and volunteers.

Visiting Hours

Visiting hours are typically from 10 a.m. until 9 p.m. yet some restrictions and special accommodations may apply.

Emergency Services

Our Emergency Departments at UM UCMC includes a special pediatric emergency room with 24/7 in-house pediatrician coverage.

Guest Services

Guest Services is a resource for patients and families to ensure needs are being met during your stay in the hospital.

Spiritual Care

Spiritual Care services are available 24 hours a day for you and your family, call 443-643-1725.

Phone Directories

All numbers are direct dial numbers from outside the hospital. If calling from within the hospital, use the last four digits. *In the event of an emergency, please dial 3333 on any hospital phone.

UM UCMC Phone Directory

UM HMH Phone Directory

Inquire About a Patient

Any personal information about diagnosis and treatment must come from the patient or those people the patient has designated to receive it.

Patient Care Handbook  

All inpatients are provided with a plan of care packet during their stay with us. Download it here.

Nondiscrimination Policy

Click here to read the full policy statement.

Advance Directives

A standard sample of an advance directive is available for your use.  Download it here.

Patient Safety and Quality

View our quality awards and accreditations here.

Support Groups

We offer many opportunities for patients to connect with others in support group settings.  See our calendar for support groups for the various schedules.

Social Media

Click here for our Social Media Policy

To Share Concerns or Complaints

If, at any time during your stay, you have questions or concerns about your rights as a patient, or you wish to file a grievance, please do not hesitate to contact our Guest Services department; UM HMH 5618 or UM UCMC 2400. We want to assure you that you can contact these offices without fear of retaliation.
You may also contact the office of Health Care Quality, Department of Health and Mental Hygiene, 55 Wade Avenue, Bland Bryant Building, Catonsville, MD 21228, 1-877-402-8212, You may also contact the following organizations that regulate or accredit the hospitals; The Joint Commission 1-800-633-4227; Office for Civil Right  215-861-4441; or the US Food and Drug Administration 888-463-6332.

Protect your Children from Identity Theft

Did you know that kids' identities are 35 times more likely to be stolen than adults? Visit for tips on how you can help protect your childs future.

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